1111v's Privacy Policy

1111v ("we", "us", "platform") is an online gaming platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store and protect the personal information of users of our website 1111v.lat.

By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy should be read together with our Terms and Conditions and Responsible Gaming policy.

To create an account on the 1111v platform or to use our services, you will need to provide certain personal information. We collect the following types of information:

1.1 Information Provided Directly

When you register with 1111v, manage an account or contact us, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only for users aged 21 or above)
• Email address
• Mobile number
• Residential address
• Payment method details (bKash, Nagad or Rocket account number)
• National ID card or passport number (when identity verification is required)

1.2 Automatically Collected Information

The following technical information may be automatically collected when you visit our website:

• IP address and device identifier
• Browser type and version
• Operating system information
• Time and duration of website use
• Pages visited and links clicked
• Cookie and session data
• Referral source (where you came from before arriving at our site)

1.3 Transaction-Related Information

Details of your financial transactions are stored, including:

• Deposit and withdrawal amounts and dates
• Payment method used
• Gaming activity and betting history
• Records of bonuses and rewards received

1111v uses your personal information only for lawful and specific purposes. We collect and process your information for the following reasons:

2.1 Account Management and Service Delivery

• Creating, verifying and managing your account
• Ensuring login and secure access to our platform
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Providing bonuses, rewards and VIP benefits
• Storing gaming history and transaction records

2.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting and preventing financial fraud and suspicious activity
• Completing age verification (for users aged 21 and above only)
• Complying with anti-money laundering (AML) guidelines

2.3 Customer Service Improvement

• Resolving your issues through 24/7 live chat
• Responding to your complaints and requests
• Improving the quality of platform services
• Personalizing the user experience

2.4 Responsible Gaming

We monitor your gaming activity to ensure responsible gaming. This includes identifying signs of gambling addiction and providing support when needed.

2.5 Communication and Notifications

• Sending important account updates and security notifications
• Sending transaction confirmation messages
• Giving notice of policy changes
• Informing you about relevant offers and promotions (with your consent)

1111v uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help our website function better.

3.1 Types of Cookies

Essential Cookies: These cookies are essential for the basic functionality of the website, such as maintaining login sessions and ensuring security. They cannot be disabled.

Functional Cookies: These cookies remember your preferences and settings, such as language selection and user preferences.

Analytics Cookies: These cookies help us understand how users are using our site, which assists in improving our services.

3.2 Cookie Control

You can control cookies through your browser settings. However, please note that disabling essential cookies may limit some website functionality and you may not be able to log in properly.

1111v does not sell your personal information to third parties. We may only share information in the following limited circumstances:

4.1 With Service Providers

We work with trusted third parties to operate our services, such as payment processors (bKash, Nagad, Rocket), technology infrastructure providers and fraud prevention services. These partners are only given the information necessary to provide their specific service.

4.2 For Legal Obligations

We may share information with relevant authorities when legally required, such as:

• In response to a court order or summons
• To assist in anti-money laundering investigations
• In the prevention and investigation of criminal activity
• At the request of government regulatory bodies

4.3 With Your Consent

For any purpose other than those stated above, we will first obtain your explicit consent before sharing information.

4.4 What We Will Never Do

• We will not sell your information to marketing agencies
• We will not use your information for irrelevant purposes
• We will not share your financial information with unauthorized parties

1111v has implemented industry-standard technical and organizational measures to protect your personal information. Our security infrastructure includes:

5.1 Technical Protection

• SSL Encryption: All data exchanged between our website and your device is protected by 256-bit SSL/TLS encryption.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Data Backup: Information is kept secure through regular encrypted backups.
• Two-Factor Authentication: An additional verification layer is used for account security.

5.2 Organizational Protection

• A trained staff team following strict data protection policies
• Limited access to information for authorized personnel only
• Regular security audits and assessments
• Incident response protocol

5.3 Limitations of Protection

Although we strive to ensure the highest level of security, it is not possible to guarantee complete security when transmitting information over the internet. It is your responsibility to keep your account password confidential and not share it with others.

We retain your personal information only for as long as it is necessary or there is a legal obligation to do so.

6.1 Active Account Information

We retain your information while your account is active. Even after an account is closed, some information may be kept for a specified period for legal, regulatory or business reasons.

6.2 Transaction Records

Financial transactions and gaming history are retained for the period determined by legal and regulatory requirements.

6.3 Data Deletion

After the retention period ends, we securely delete your information or anonymize it in a way that identification is no longer possible.

You have the following rights over your personal information, and 1111v respects these rights:

7.1 Right to Access Information

You can find out at any time what information we are storing about you. You can request this information by logging into your account or by contacting our support team.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. Most information can be updated by yourself directly from the account profile page.

7.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Object to Processing

You can object to the processing of your information for marketing communications or other specific purposes. You can unsubscribe from marketing emails at any time.

7.5 Right to Data Portability

You can request to receive your personal information in a structured, commonly used format.

To exercise any of the above rights, please contact our support team: [email protected]

1111v is for persons aged 21 and above only. We do not knowingly collect personal information from minors.

An age verification process is completed at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

If parents believe their minor child is using our platform, please contact us immediately at [email protected].

We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of the page
• By sending a notification to your registered email
• By showing a notification when you log in to the platform

Continued use of our platform after the updated policy is published will indicate that you have accepted the new policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our data protection team is ready to respond promptly to all your requests.

For privacy-related requests, please include "Privacy Request" in the subject line of your email. This will help our team quickly identify your request and route it to the correct department.

For more legal information, visit our Terms & Conditions and Responsible Gaming pages.